Please pick a department
Registration
How do I register on Indiatimes International Store as a buyer?
Browse
How do I find a product on Indiatimes International Store?
Purchase and Payment
How do I buy goods and pay for it on Indiatimes International Store?
How do I check the status of my order?
Are there any items prohibited / restricted for import into India?
Payment
How do I pay for my purchase? (Normal Order OR Duty Free Orders)
How is the INR-USD exchange rate calculated on Indiatimes International Store?
Is it safe to enter my banking information online while shopping on Indiatimes International Store?
When does the money get debited from my account?
Does Indiatimes International Store provide instalment schemes for high priced products?
Duty Calculation
What is duty? Who defines the duty charged for different products?
Is there any situation in which paying duty can be avoided?
Shipping Optimization
How much time does Indiatimes International Store take to deliver my order?
How much does Indiatimes International Store charge for shipping from the US?
How can i reduce my shipping costs?
Returns and Refund
What do I do if I recieve a faulty or damaged product from Indiatimes International Store?
What is the process for returning an item on Indiatimes International Store
How and when will I get my refund?
Do I have to pay for shipping when returning an item to Indiatimes International Store?
My Account
How do I change my email address, password or account name?
You need to be a registered user before you start shopping at Indiatimes International Store. Just follow these easy steps after clicking on “Register”
Your email ID is your default user name for your Indiatimes International Store account.
Also, choose a password for your account so that when you come back to Indiatimes International Store in the future, our system will remember your shipping address and preferred method of payment, and you don’t have to fill those in again. You’ll also be able to use your password to make changes to your order and account information. As with all passwords, do make sure to choose something you’ll remember the next time you want to place an order.
When choosing a password, please remember that
You have an easy way to find products:
After clicking on a product of your choice, just follow the easy steps below:
a) Add to Cart
Once you have found a product you want, click the "Add to Cart" button to have the product added to your shopping cart. Continue shopping until you have found and added all the products you want to your shopping cart.
b) Review your shopping cart
Once you have all the products you want, click on the shopping cart icon you see on the top right of every page and click "Checkout".
c) Enter your shipping address
This is where you enter the postal address in India where you’d like your order to be sent. Please make sure it’s complete.
d) Select a shipping method
Choose a shipping method - Choose between Standard Air shipping and Express shipping ( For eligible products)
We’ll estimate shipment dates for you on your order form, just before you submit your order. Then we’ll follow it up in an email containing your order details. You can also see the shipping charge on the order summary page just before you submit the order.
e) Payment
You can choose to pay in INR with your Indian credit card or choose to pay in USD with an internationally issued credit card.
Make a final review of product selection, prices and shipping costs, and then click the "Pay Now" button.
You will be taken to secure page on the processing bank's system and you can enter in your credit card information (all major credit and debit cards are accepted). Indiatimes International Store does not collect or store your credit card information on our system so security is ensured.
f) Order confirmation
Once your payment is collected and your order is placed, we’ll send you a confirmation e-mail message. You’ll receive another e-mail message while the goods are in transit.
This, like every other feature on Indiatimes International Store, is easy to use. Simply go to the ‘My Account’ section and you will find "My Orders", where you can check order status.
Are there any items prohibited / restricted for import into India?
Yes, the following categories of products are restricted /prohibited for import into India. Orders for such products will not be fulfilled by Indiatimes International Store. To avoid delays in processing your order, please ensure that your purchase does not include such products.
Regarding the sale of .177 caliber guns through Indiatimes International Store, we are currently in the process of acquiring certain rights for us to ship such products to India. We will be unable to process orders of these products until we acquire rights for the same. Do watch this space for updates!
We accept all major credit and debit cards issued by Indian and International banks with the VISA OR MasterCard logo. Duty-free gifts must be purchased in USD and can be paid for with any credit card that supports USD transactions, or by using Paypal or Google Checkout. Bank transfers and Mobile Payments cannot be used for purchase of Duty-free gifts.
The INR-USD exchange rate is
calculated using the average exchange rate prevalent over the last 15
days. The exchange rate used on Indiatimes International Store thus changes dynamically every
day. It is absolutely safe
for you to enter your banking information as well as your credit card
number as our server is extremely secure. We recognize that Security is
of utmost importance in an online transaction and to ensure this we do
not collect or store credit card information on our website. At the
payment stage the customer is transferred to a separate secure payment
website hosted by Axis Bank (See Axis Bank's list of Online Shopping Stores) and
MasterCard where the credit card details are collected and
authenticated. We use a
secure connection to communicate with payment gateways(mastercard,
google checkout, paypal) in the backend because these payment gateways
mandate it (for eg., http://checkout.google.com/support/sell/bin/answer.py?hl=en&answer=134466). We currently do not have SSL
certification for users because we don't collect credit card details on Indiatimes International Store itself. The place where you
enter card details(mastercard, google checkout, paypal, etc) is
secure.We are working towards making secure connection visible to all
our users in the very near future.It is
perfectly safe to transact on Indiatimes International Store
as is. From 1st August
onwards, RBI has made it mandatory for all online transactions to go
through an extra step of authentication/validation to make them safer.
This extra step of additional authentication will be based on
information not visible on the card for all online transactions, along
with the Credit/Debit card details. This new tecnology is known as
Verified by Visa (VBV) or MasterCard SecureCode (MSC). VBV or MSC are new
services that will let you use a personal password with your
Credit/Debit Card, giving you added assurance that only you can use them
to make purchases over the Internet. The process is simple to use and
secure. Each bank has its own process for VBV/MSC
registration Verified by Visa provides you with a password to
protect your online transactions, just like you use your PIN at an ATM.
Here are the steps:
This is probably due to a "foreign
usage" surcharge levied by some credit card issuers and typically
happens for a couple of reasons: 1. You used an India-issue credit card as a USD payment method
on an international payment gateway like Paypal and Google
checkout. 2. You used a non-India issue credit card as an INR payment
method We debit the amount as soon as you complete
the checkout process on the bank's payment gateway.
Everything you buy at Indiatimes International Store is imported from the USA into India where all imported products are taxed a customs excise duty. The duty is set by the Indian Customs department and varies based on the product itself. Though the duty calculation is complex our systems automatically calculate the correct duty and include it in the prices that you see on the website. Follow this link http://www.cbec.gov.in/customs/cst-0809/cst-main.htm
to the Customs and Excise Database of Government of India where you can check the applicable duty for any product. Generally No. However, some products such as books, computer
storage devices and the like are not charged a duty (in which case the
product price on our website clearly shows the duty to be zero). The
only other exception is that items up to a value of US$200, sent as
gifts via an authorized courier can be imported duty free.
Following are the different modes of shipping and
the estimated time taken for delivery : *Subject to time taken for customs clearance. You have two options
in mode of shipping; the Standard Air Shipping Mode and the Express
Shipping Mode. The Express Shipping Mode is available only for eligible
orders and an express shipping surcharge is applicable for the same. The
smartest thing to do is to compare the shipping costs during the
checkout process as the final price for shipping is shown in the
shopping cart. For Express eligible
items, The shipping costs for a product are decided on a per product
basis. This price is decided by the merchant who ships the products from
the US. They follow certain parameters like weight, shipping insurance
costs and handling charges to arrive at the final US to India shipping
cost. The
Indiatimes International Store return policy is based on a "No-questions asked" philosophy (for
eligible products) but with some restrictions that stem from the
reality that our products are sourced from merchants located primarily
in the US. Our policy is formulated keeping in mind the cost and time
involved in the reverse logistics (i.e. the process of shipping returned
products back to the US merchants). The policy itself is simple and
straight-forward. Read more about our Return
and Refund Policy
The payment will be equivalent to the total amount paid by you, minus 2
times the shipping costs and minus the customs duty paid. This amount
will be credited to your credit card within 4 weeks of the return being
successfully processed. Yes, you will have to bear the
shipping cost for returning the item to Indiatimes International Store.We urge you to use a
trackable shipping method like Blue Dart and also insure the shipment. If you
have a new e-mail address or wish to change your name on the account, go
to the My Accounts page and click on "Edit Profile".
To change your password for the account you can click on "Change
Password". You'll need to log in with your current e-mail
address and password to access these settings. If you change your e-mail
address, all subscriptions and communications preferences will
automatically be sent to your new e-mail address.
How is the INR-USD exchange rate
calculated on Indiatimes International Store?
Is it safe to enter my banking
information online while shopping on Indiatimes International Store?
Visa and MasterCard offer comprehensive fraud
protection, but Verified by Visa and MasterCard
Secure Code go even a step further, adding an extra layer of
security at the point where you enter credit card information online.
This service helps prevent unauthorized online use before
it happens by confirming your identity with an additional password.How to get this password?
When you pay online,
always look for this Personal Message to ensure that your bank is
authenticating you. How does Verified by Visa work?
I just received my credit card bill and I
have been billed more than the amount charged by Indiatimes International Store at the time of
my purchase. Why?
When does the money get debited from my
account?
Duty Calculation
Top
What is duty? Who defines the duty
charged for different products?
Is there any situation in which paying
duty can be avoided?
Shipping Optimization
Top
How much time does Indiatimes International Store take to
deliver my order?
How can I reduce my shipping costs?
on eligible
items above
How much does Indiatimes International Store charge for shipping
from the US?
What do I do if I recieve a faulty or
damaged product from Indiatimes International Store?
What is the process for returning an item
on Indiatimes International Store?
How and when will I get my refund?
Do I have to pay for shipping when
returning an item to Indiatimes International Store?
My
Account
Top
How do I change my email address,
password or account name?
